Last modified: August 3, 2026
This Billing & Refund Policy explains how subscriptions to Compass Plus are priced, billed, renewed, cancelled, and refunded. It is part of, and incorporated into, the Compass Care Terms of Service, and uses the same defined terms. Compass Care is operated by P2 Reserve LLC ("Compass Care," "we," "us," or "our").
If anything in this policy conflicts with the rules of the app store you bought through (the Apple App Store), that store's rules control for that purchase.
Compass Care offers a free tier and a paid subscription, Compass Plus.
We may change Plus pricing or which features are included. Any price change applies to future billing periods only and will be disclosed to you before it takes effect, as described in Section 6.
Compass Plus is currently sold only as an auto-renewing in-app subscription through the Apple App Store. When you subscribe:
Because the purchase is processed by Apple, Apple — not Compass Care — handles your payment, billing records, and receipts. Your purchase is also subject to Apple's Media Services Terms and Conditions.
You can cancel Compass Plus at any time. To cancel an Apple App Store subscription, open Settings → [your name] → Subscriptions, select Compass Care, and tap Cancel Subscription. Cancelling stops the next renewal.
Deleting the Compass Care app does not cancel your subscription — you must cancel through your Apple ID subscription settings.
Cancellation takes effect at the end of your current paid billing period — not immediately.
Your data is not deleted when you return to the free tier. Plus-only features are simply locked until you resubscribe. To delete your account or data entirely, use the app's Settings → Account → Delete account option.
Compass Plus is sold through the Apple App Store, and all refunds for App Store purchases are handled by Apple under Apple's policies — not by Compass Care. We cannot grant, deny, or process a refund for an App Store purchase, and we do not receive your payment details.
To request a refund for a Compass Plus charge:
Apple decides refund requests at its sole discretion based on its own policies and applicable law. Approval is not guaranteed, and Apple's decision is final for App Store purchases.
Statutory rights. Nothing in this policy limits any refund or cancellation rights you have that cannot be waived under the consumer-protection laws that apply to you. Where the law gives you a mandatory right to a refund, that right still applies.
If we change the price of Compass Plus, the new price applies to billing periods after the change. Apple will notify you of a price increase and, where required, ask you to agree to the new price before it takes effect. If you do not agree, your subscription will not renew at the higher price. We may also send reminders about upcoming renewals where required by law or app-store rules.
If a renewal payment fails, Apple may retry the charge under its billing-retry rules. If payment is not collected, your Compass Plus subscription will lapse and your account will return to the free tier. You can resubscribe at any time at the then-current price.
Compass Plus is not currently sold directly by us (for example, through our website). If and when we offer a direct subscription that we bill ourselves:
Until we expressly offer direct billing, Sections 2–7 (Apple App Store) govern all Compass Plus purchases.
Prices shown may not include sales, use, value-added, or similar taxes. Where we or the app store are required to collect tax, it will be added to your total at the applicable rate for your location.
This policy is governed by the laws of the State of Texas, consistent with the Compass Care Terms of Service, and does not limit any mandatory consumer rights under the law that applies to you.
Questions about billing for an App Store purchase are best directed to Apple. For anything else:
P2 Reserve LLC
Email: privacy@usecompasscare.com
Website: usecompasscare.com