Delete your Compass Care account

Compass Care is made by P2 Reserve LLC. You can permanently delete your account and your family's information at any time, directly in the app. You do not need to contact us first, and there is no waiting period.

Delete your account in the app

1. Open Compass Care on your phone and sign in.
2. Go to Settings.
3. Tap Account.
4. Tap Delete account.
5. Confirm your sign-in when asked. We verify it is really you before the deletion runs.

Once you confirm, the deletion runs immediately and cannot be undone.

Delete only some of your information

You do not have to close your account to remove information. Open the record in the app and choose Delete. This works for vault documents, medications, immunizations, appointments, tasks, and whole person profiles. Deleting a person profile removes the information attached to that person as well.

You can also remove someone from a care circle you own, which ends their access to it, under Family.

If you would rather we did it, email info@usecompasscare.com and tell us what to remove. We verify that you control the account email before we act, and the retention notes below apply the same way.

If you cannot access the app

Email us at info@usecompasscare.com from the address on your account and ask us to delete it. We will verify that you control that address, and in some cases ask for additional information matching what we hold, before we act.

Request deletion by email

What gets deleted

Deleting your account removes your account and all data in the care circles you own, including:

• Your name, email address, account identifier, and connected Google or Apple profile
• Every person profile you created, with their dates of birth and contact details
• Health information: medications, immunizations, appointments, blood type, allergies, and medical notes
• Vault documents and the files behind them, along with their titles, categories, and dates
• Profile photos and document images
• Tasks, reminders, crisis plans, and Compass Score history
• Your care circles, their invitations, and their permission settings
• Your device push notification token

What is kept, and for how long

• Backups. Your information is removed from our active systems right away. Removal from routine backups can take additional time as those backups age out.
• Security logs. IP addresses and request logs our infrastructure records automatically are kept for a limited period, typically up to 90 days, unless a longer period is needed for security or legal reasons.
• Subscription records. If you subscribed to Compass Plus, records of the transaction are held by Google Play or Apple under their own policies, and we keep the minimum billing records we are required to keep for tax and accounting purposes. Deleting your account does not cancel a subscription. Cancel it in your Google Play or Apple account settings.
• Circles you were invited to. If someone else invited you into their circle, that circle belongs to them. Deleting your account removes you from it, and their information stays with them.

Our Privacy Policy explains in full what we collect, why, and how long we keep it.